Last updated: April 20, 2025

At When in Roam, your trust means everything. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or engage with our experiences. We believe your privacy is a vital part of a truly luxurious and personal journey—and we’re committed to keeping your data safe.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to When in Roam, an immersive suite and travel experience curated for curious spirits and seekers of beauty, based in the heart of Kentucky.

2. Information We Collect

Personal Data You Provide

To create a personalized experience for you, we may ask for certain personal details, including:

• Name

• Contact information (such as email or phone)

• Reservation preferences

• Payment details (for securing experiences)

We may also collect personal information when you fill out forms, request a reservation, or interact with us directly.

Usage Data

To understand and enhance your time on our website, we may collect information such as:

• Your IP address

• Browser type and version

• Pages visited

• Time and date of your visit

• Time spent on pages

• Device type (mobile, tablet, desktop)

Cookies & Tracking Technologies

We use cookies and similar tools (like web beacons and pixel tags) to:

• Keep the site running smoothly

• Remember your preferences

• Analyze and improve our services

You can control cookie settings through your browser. Please note that disabling certain cookies may affect how the site functions.

3. How We Use Your Information

Your information helps us:

• Personalize and manage your booking

• Deliver curated communications and offerings

• Improve your online and in-person experience

• Comply with legal obligations

• Respond to inquiries or support requests

We may also use your information to send you updates, offers, and experiences you may find inspiring—unless you choose to opt out.

4. Sharing Your Information

We may share your personal data only when necessary, such as:

• With our trusted service providers who help deliver the When in Roam experience

• In the event of a business transfer (e.g., merger or sale)

• If required by law or legal proceedings

• With your explicit consent

We never sell your data or share it for any reason that doesn’t serve your experience or safety.

5. Data Storage and Security

We take precautions to safeguard your personal data. While no method is 100% secure, we implement reasonable and appropriate measures to protect your information.

Your data may be stored in locations outside your home country. By using our service, you consent to this transfer.

6. Managing Your Data

You have control over your personal information. You can:

• Request access or changes to your data

• Ask us to delete your information (unless we’re required to keep it by law)

• Manage communication preferences

To do so, simply reach out to us at btgfrankfort@gmail.com.

7. Children’s Privacy

Our services are not intended for anyone under 21. We do not knowingly collect data from children. If you believe we’ve received such information, please contact us so we can promptly remove it.

8. Third-Party Links

Our website may include links to third-party sites we don’t control. We recommend reviewing their privacy policies, as we can’t be responsible for their practices.

9. Updates to This Policy

We may occasionally update this Privacy Policy. If we make significant changes, we’ll let you know—either here, via email, or through a notification on our site.

We encourage you to check back now and then to stay informed.

10. Contact Us

Questions? Concerns? Curiosities?
We’d love to hear from you.

📧 wheninroamky@gmail.com
📍 Based in Kentucky, United States